Describe the actual access requirement
Useful information includes whether the passenger will remain in the wheelchair, the wheelchair’s dimensions and weight, the number of companions and whether a ramp or lift is required. Different vehicles and equipment suit different mobility needs. The presence of an illustrative vehicle image is not proof of a suitable accessible configuration.
Plan the entire route
Consider where boarding will happen, destination access, luggage and any assistance requirements. Before arranging travel, obtain explicit confirmation that the available vehicle, restraints and operating procedures meet the passenger’s stated needs. Do not promise accessible transport without that verification.
Planning your enquiry
To prepare a meaningful proposal, please share:
- Travel date
- Wheelchair specifications
- Boarding needs
- Number of passengers
- Precise route
Exact availability, costs, inclusions and booking terms should be agreed in writing before travel.
Questions before you enquire
Can every wheelchair type travel in the same accessible vehicle?
No. Wheelchair sizes and vehicle equipment differ. Suitability must be individually checked before confirming a service.
What details make an accessibility enquiry useful?
Provide the wheelchair dimensions, boarding requirements, companion count and destination accessibility so suitability can be assessed.
